Khyber Customs is proud to extend a 30-Day Satisfaction Guarantee on every order from the day the order is delivered. You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Product that has either been installed, modified, or damaged by the customer (outside of the scope of acceptable wear) may be subject to partial or no refund. Defective Products under Manufacturer Warranty are subject to the Warranty Terms and Conditions as declared in the product description and/or Installation Instructions. We will gladly help direct you to our vendors' customer service if this applies.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
**We are officially in the holiday season, which means we are experiencing higher than average order volume. Please allow up to 3-4 Business Days for us to process and ship your order.**
You will receive an Order Confirmation upon completing your Order. Once your Order has been prepared and packed for shipping, you will receive a Shipping Notification along with Tracking Information. Tracking data can sometimes be inaccurate or delayed, especially during busy seasons. If you have questions regarding delayed or inaccurate tracking information, please refer to the corresponding shipper for accurate updates.